SAMURAI Pressure Cleaning respects your privacy and takes reasonable steps to handle personal information responsibly.
1. Information We Collect
We may collect information you provide when you contact us or request a quote, including:
- Your name and contact details
- Your property address or service location
- Photos and information about the area to be cleaned
- Messages sent by SMS, WhatsApp, phone or email
- Booking, payment and invoice information
We may also collect limited technical information about visits to this website, such as device type, browser, pages viewed, approximate location, referral source and interactions with buttons or links.
2. How We Use Information
We may use your information to:
- Prepare quotes and respond to enquiries
- Schedule and provide pressure cleaning services
- Process payments and issue invoices
- Communicate about bookings or service updates
- Improve our website, advertising and customer experience
- Meet legal, accounting and safety requirements
We do not sell your personal information.
3. Cookies and Analytics
This website may use cookies and similar technologies through services such as Google Analytics, Google Ads and Microsoft Clarity.
These services may collect information about how visitors find and use the website, including page views, clicks, device information and general location data. Microsoft Clarity may also provide heatmaps and session recordings. Sensitive information and form inputs should be masked where supported.
You can restrict or delete cookies through your browser settings. Disabling cookies may affect some website features or measurement.
4. Third-Party Services
We may use third-party service providers to operate the business, including website hosting, analytics, advertising, communications, payments and invoicing. These providers may process information under their own privacy policies and may store information outside Australia.
Examples may include Google, Microsoft, WhatsApp/Meta, telecommunications providers, Square and our website hosting provider.
5. Photos and Service Records
Photos sent for quoting or taken in connection with a service may be retained as part of the quote or job record.
We will not intentionally publish identifiable photos of your property for marketing without permission. Where permission is given, we may use before-and-after images on our website, Google Business Profile, advertising or social media.
6. Storage and Security
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure. However, no online transmission or storage method can be guaranteed to be completely secure.
Information is kept only for as long as reasonably needed for quoting, service delivery, business records, legal obligations or dispute resolution.
7. Access, Correction and Deletion
You may contact us to request access to, correction of, or deletion of personal information we hold about you. Some information may need to be retained for legal, accounting, insurance or record-keeping purposes.
8. External Links
This website may link to third-party services such as WhatsApp, SMS applications or payment providers. We are not responsible for the privacy practices of third-party websites or applications.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will be published on this page with the updated date.
10. Contact
For privacy questions or requests, contact:
SAMURAI Pressure Cleaning
Robina, Queensland, Australia
Phone / SMS: 0490 764 162
Website: samuraipressurecleaning.com.au